Housekeeping - Medically Vulnerable Population

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The housekeeping position will maintain the cleanliness, safety, and operation of the Medically Vulnerable People (MVP) Program while providing excellent customer service. Housekeeping must interact with guests and staff in a friendly, enthusiastic, outgoing, and helpful manner while working in a fast paced and dynamic environment. They must be hardworking, flexible, and possess attention to detail.

Location

Medically Vulnerable Population (MVP) Facilities

Reports to

MVP Facilities Supervisor

Position Status

Full-Time

Shift

Varied Day, Varied Hours

Pay Grade and Starting Salary

Grade 3, $15.75

FLSA Status

Non-Exempt

EEO Class

Service Workers

Requirements

Duties and Responsibilities

1. Coordinate and complete the laundering of all motel linens as needed to ensure guests are supplied with the required bedding each day.
2. Assist with the collection and sorting of all donations to the motel for facility and guest use. Professional, respectful, and gracious interactions with donors are required.
3. Perform basic cleaning of guests’ rooms, common areas, and offices such as changing linen; sweeping; mopping; cleaning toilets, showers, and sinks; emptying trash receptacles; cleaning mirrors; wiping sinks and counters; etc.
4. Perform daily maintenance to keep restrooms clean, fully stocked, and operational by identifying needs, restocking supplies, and working with motel management and maintenance staff to keep showers, sinks, and toilets in working order.
5. Conduct continuous rounds of motel property to ensure safe operation and responding appropriately when needed.
6. Responding to emergency situations (including fire drills, an actual fire, etc.) and helping guests leave the building in a safe and timely manner if needed.
7. Frequent interaction with guests, staff, and others working or visiting the motel.
8. Responding to the needs of guests, staff, and others working or visiting the motel.
9. Housekeeping duties include, but are not limited to:
10. Floor care and maintenance (cleaning, preparing, stripping, scraping, waxing, buffing, and resurfacing)
11. Vacuuming offices, hallways, conference room/meeting areas, common areas, and guest rooms
12. Window cleaning
13. Landscaping and exterior maintenance
14. Report repairs needed to maintenance team and motel management
15. Monitor and respond to inappropriate behavior as needed, including enforcing rules and regulations, regulating guests’ actions, and requesting assistance from other staff if necessary.
16. Reporting any illicit activity to security while providing greater oversight to help in the prevention of theft, smoking, and other negative behavior.
17. Reporting damage, theft, or other issues to appropriate supervisors or department heads.
18. Follow all security, safety, and sanitation procedures established by the agency.
19. Other duties as assigned.

Education and Experience

• High school diploma or GED required
• Previous housekeeping or custodial experience preferred
• Experience working with diverse populations preferred

Skills and Requirements

1. Able to communicate effectively and handle difficult situations with professionalism, compassion, and from a Trauma-Informed Care perspective.
2. Ability to work independently and use sound judgment within the Trauma-Informed framework to make decisions.
3. Understanding of the Housing First philosophy, and willingness to have conversations with clients about housing.
4. Must possess a high degree of motivation towards ensuring guest and staff satisfaction.
5. Ability to follow safety practices and procedures and be safety conscious.
6. Ability to prioritize and handle multiple tasks simultaneously.
7. Ability to handle minor complaints, suggestions, and feedback from staff and guests in a calm, professional, and respectful manner.
8. Ability to remain focused on the job while dealing with interruptions from guests and/or other employee contact.
9. Attends work on a regular and predictable basis.
10. Ability to creatively solve problems in the mome