Client Access Supervisor

Job Description:

Job Title: Supervisor, Client Access
Location: Quincy, IL
Department: Clarity Healthcare
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.
 

Job Summary:

Are you a passionate and experienced professional leader looking to make a positive impact in the lives of individuals accessing behavioral health services? Join our team at Clarity Healthcare as a Supervisor of Client Access!
 

As the Supervisor of Client Access, you will ensure the professional and technical operation of the Client Access team. You’ll oversee daily operations, lead a team of client access representatives, and support process improvement initiatives that align with physician satisfaction, coworker satisfaction, client satisfaction, quality, and business performance. Our ideal candidate is a strong communicator, detail-oriented, and thrives in a collaborative, fast-paced environment.
 

Quincy, IL offers variety of events and activities to choose from. Whether it’s the outdoors, the arts, recreation or music, Quincy is an entertainment hub with a high quality of life. Join us in making a difference in the lives of our clients and advancing your career!
 

Position Perks & Benefits:

• 29 Days of PTO

• Pay: Salary $40,000.00 -$50,000.00

• Eligibility for HRSA Loan Repayment *eligibility requirements

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement
   

Key Responsibilities:

• Provide direct oversight and support of Client Access operations

• Review timecards and time-off requests for accuracy

• Meet with team leads and staff to coach, resolve issues, and identify workflow improvements

• Facilitate training and ongoing education to support team development

• Conduct yearly evaluations for direct reports, offering performance feedback and goal-setting

• Collaborate with leadership on process improvements and implementation of new initiatives

• Prepare and distribute daily communications regarding process changes, updates, and training

• Represent Client Access in meetings, offering feedback and contributing to strategy

• Oversee audit and reporting functions related to client experience, check-in, intake, and check-out

• Conduct on-site observations and support lead engagement

• Communicate effectively with internal teams and external vendors to support department initiatives
   

Supervisory Responsibilities:

• Communicate the strategic direction of the organization and encourage participation by all team members

• Provide leadership and guidance across all aspects of the department

• Actively monitor, identify, and support the development and execution of strategic objectives

• Involve appropriate team members in goal-setting and problem-solving to promote collaboration and buy-in

• Effectively communicate departmental and organizational updates to staff

• Address and resolve team member concerns using sound judgment and HR support when needed

• Champion change initiatives and manage successful implementation of new processes and ideas

• Reinforce a team-oriented approach by seeking input and encouraging collaboration across all levels of the organization

• Provide documented coaching, feedback, and development plans as needed to support staff growth and performance
   

Education and/or Experience Qualifications:

• High school diploma or equivalent required

• Minimum 2 years of previous management or supervisory experience preferred

• Previous customer service experience preferred
   

Additional Qualifications:

• Excellent written and oral communication skills

• Strong organizational and time management skills

• Ability to work independently and collaboratively

• Proficiency with computers and accurate typing skills
   

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