Senior Product Manager: Diabetes and Weight Management

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Position Summary

We are looking for a Senior Manager that will be deeply engaged in the launch and product improvement phases for the products in our Caremark Care Management / Delivery portfolio.  This position can be remote anywhere is the US. These products include i) our Deprescription product that helps Caremark members with Type 2 diabetes work with a tailored nutrition and monitoring program with the goal of reducing or eliminating their reliance on medication and ii) a personalized Weight Management program that helps Caremark members to engage a tailored nutrition and monitoring program with the goal of preventing the need for Anti-Obesity medication or minimizing side effects while taking those medications.  You will become deeply familiar with the intricacies of our products’ clinical and operational design as a subject matter expert.

Your home will be on the product team. You will work cross-functionally across the Pharmacy Benefits Management (PBM) care management organization and the broader CVS enterprise—with our clinical operations team, customer experience team and marketers, product operations team, clinical teams, legal/privacy/compliance, client implementation teams, and finance.   

Responsibilities

• Manage the day-to-day and month-to-month operations of the product, including triaging and facilitating business decisions on potential QC flags and defects
• Monitor the ongoing KPIs and OPIs of the product, developing insights with regard to crucial areas of improvement, and identify whether critical assumptions to the business case need to be adjusted based on real world observation
• Ensures that core product KPIs/metrics are correctly formulated and reflect the client-facing value story
• Collaborate with commercialization and client account teams to formulate client retention and market expansion strategies, articulating the right mix of feature/capability/reporting improvements needed to improve revenue generation
• Collaborate with client reporting teams to ensure ad hoc inquiries are answered, areas of misalignment vs. product design are proactively identified and addressed, and that the client value story is on track for being delivered (based on established leading indicators)
• Ensures product guardrails and latest designs are reflected in sales and client-facing materials
• Supports ongoing client implementations activities
• Assesses and triages customer requests for product customization
• Creates and owns the business cases for proposed market expansions, capability/feature improvements, and other backlog items; articulates fully the expected business upside in terms of increased revenue generation
• Use data-driven insights and a deep understanding of product performance to identify and prioritize a product backlog that will drive differentiation and value creation.
• Other projects as directed

Capabilities:

The ideal candidate brings a combination strategic and tactical problem solving skills with a “hands-on” orientation, who understands what it takes to drive tangible change, can create a sense of urgency, make decisions quickly, and effectively influence others.  This person should be able to demonstrate:

• A deep enjoyment for getting into the details of how products work and defining the business outcomes required product delivery
• The ability to develop and interpret user stories
• Structured and logical thinking with the ability to identify and define business problems and issues
• The ability to succinctly convey complex issues to a diverse range of constituents, both verbally and on paper at all levels of an organization
• Highly developed project management skills
• Advanced project management and office software application skills (e.g., Powerpoint, Excel, Visio)
• Solid relationship-building skills and the ability to foster effective working relations across a cross-functional team including functional and divisional leaders
• Enjoying working at pace and in a dynamic environment.
• Going beyond expectations by thinking proactively and d