Senior Database Support Engineer

The Customer Success Services (CSS) organization consists of a diverse, highly skilled, and specialized team Advanced Services Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

For this position, we look for an experienced, talented, and self-motivated Advanced Services Engineers to work with customers across the world.

Working as a Database Specialist this position is part of the CSS Expertise Center Delivery organization. The role is focused on Database support for Oracle Database product running on various platforms, Oracle or non-Oracle, including Oracle Engineered Systems Platforms but also in SPARC platforms, and on Cloud Infrastructure (OCI) or Cloud at Customer (ExaCC) deployments. 

Career Level - IC3

Description

What You’ll Do - Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve. 

·        Proactively working with CSS customers to ensure their successful deployment of the Oracle Infrastructure Platform.
·        Technical assistance with software installation
·        Customer solutions architecture concepts and reviews (e.g. HA)
·        Performance assessments and tuning
·        System configuration health checks
·        Upgrade and implementation planning and advice on Patch Management
·        Proactively alerting customers to product developments and issues
·        Knowledge Transfer: Prepare and present training programs (and technical workshop), designed to educate Support Services employees and customers on technical topics
·        Delivery of reactive onsite technical support in a timely manner
·        Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen
·        Perform root cause analysis of difficult product problems and their solutions/technical escalation management
·        Interact with key customer personnel to enhance collaborative problem solving
·        Providing and verifying problem workarounds or patches
·        Researching and responding to technical enquiries
·        Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
·        Become a trusted advisor for our CSS customers
·        Forming effective professional relationships with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

Required Skills/Experience

What You’ll Bring Your enthusiasm, knowledge, and customer-centricity. We also look for:

 

·        Hands-on experience with the Oracle Platform Infrastructure Products: Systems (T-series), Oracle Linux, Solaris, Oracle Solaris Cluster, Oracle Secure Backup (OSB), ZFS Storage appliance.

·        Hands-on experience with those Oracle Software Products: Oracle VM Virtual Box, Oracle Database, Oracle Directory Server 

·        Strong Systems Administration Unix skills are essential, additional Linux/Windows skills are useful

·        Experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Database Appliance (ODA), Oracle Cloud Infrastructure (OCI), Oracle Exadata Cloud at Customer (ExaCS and ExaCC) or comparable platforms

·        Solid hands-on experience with Oracle Database and Real Application Clusters (RAC) essential.

·        Advanced OS Administration skills with Unix / Linux (Oracle Linux or Red Hat Linux) are essential. Solaris and Solaris-Cluster skills are a plus

·        Hands-on experience in installation, configuration, operation and administration for one or more Oracle Cloud / Platform and Infrastructure products, preferably Oracle Engineered Systems (Exadata, ODA, BDA), Oracle Private Appliance (PCA), or cloud deployments with Oracle Exadata Cloud at Customer (ExaCS and ExaCC) or Oracle Cloud Infrastructure (OCI)

·        Knowledge and experience is