Clinical Laboratory Support Services Supervisor

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Transplant Genomics Inc. (“TGI”) is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by biomarkers. TGI’s product portfolio of both individual and combined whole blood gene expression and donor derived cell-free DNA testing is capable of reliably ruling out subclinical kidney rejection and acute rejection in kidney transplant patients. In addition to kidney transplantation testing, our newest product for liver transplant patients is a blood-based biomarker assay designed to rule out rejection as immunosuppression therapy is optimized. 

Job Description

The TGI Clinical Laboratory Support Services Supervisor is primarily responsible for the pre-analytical processes in the laboratory, including specimen receipt, specimen sorting, specimen bag opening, lab support, test data entry, batching/racking specimens in preparation for testing and patient data entry, according to established standard operating procedures, in an accurate and timely manner. The TGI Clinical Laboratory Support Services Supervisor is additionally responsible for leading and managing a team of laboratory assistant staff in supporting our transplant testing services to achieve the highest quality standards. 

Essential Job Duties:

•    Supervise the workflow processes of the Transplant Genomics (TGI) CLIA-certified Clinical Laboratory Support Services staff, including clinical specimen accessioning, sample sorting and data entry in a fast-paced, high-throughput, SOP-driven environment.
•    Manage the process of initial data entry of tests ordered into computer based laboratory information systems. Ensure that staff are validating test codes, specimen ID’s and patient information on requisition forms and additional paperwork against the applicable Laboratory Information Systems (LIMs). Ensure that requisitions are validated against specimens prior to data entry efforts. 
•    Monitor the daily workload, evaluate departmental workflow processes and activity of the TGI Support Services staff. Identify, develop and implement standardization efforts and process improvement opportunities.
•    Accession specimen and alert Client Services to specimens requiring documentation and resolution for verification and documentation.
•    Oversee all applicable departmental processes, including scheduling to ensure appropriate staffing, hiring and recruitment, performance reviews and coaching, conduct laboratory meetings and ensure laboratory safety compliance.
•    Ensure applicable standard operating procedures are being utilized and followed appropriately and issue immediate corrective actions and documentation, as appropriate. Identify discrepancies in established processes, provide verification, mentoring and issue immediate corrective actions, as appropriate.
•    Develop and review operational systems and maintains established policies, procedures and objectives in accordance with state and federal guidelines (i.e. quality systems, personnel training & competency, proficiency testing, documentation systems, occurrence management).
•    Must be knowledgeable and aware of cross-contamination potentials and respond to occurrences with imm