Lead Supervisor, Housekeeping

Job Title: Lead Housekeeping Supervisor
Pay Rate: $20.50/ per hour

Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
The Lead Housekeeping Supervisor plays a key leadership role within our Housekeeping team, working closely with Housekeeping Executives to inspire, support, and guide supervisors and line level colleagues. In this position, you will help drive daily operations, ensuring exceptional service, seamless execution, and the highest standards of cleanliness throughout the property.
You will actively monitor performance and compliance with departmental and hotel policies, coordinate team efforts to maximize efficiency, and step into Executive Housekeeper responsibilities as needed. As a visible leader and role model, you will motivate others through your professionalism, strong work ethic, and commitment to excellence.
This role is instrumental in upholding Forbes and AAA service standards, maintaining pristine environments, and supporting workforce planning through assistance with weekly scheduling. If you are passionate about hospitality, thrive in a fast paced luxury environment, and take pride in developing high performing teams, this is an exciting opportunity to make a meaningful impact.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
Essential Duties and Responsibilities:
• Supports the hiring, training, and re-training of employee process.
• Actively participates in timely administration of 90-day and annual performance process.
• Provides inspirational leadership by rewarding and recognizing employees for their exceptional performance and by participating in various reward and recognition programs of the Department and Hotel.
• Monitors the performance of supervisors and line employee.
• Participates in the employee progressive disciplinary process including the coaching, counseling, and administration of employee discipline.
• Ensures that all Forbes and AAA standards within scope of responsibility are in place and properly executed by conducting frequent formal and informal performance audits as outlined in the Department’s Guest Room and Public Areas Inspection Programs.
• Monitors the cleanliness and maintenance of guest accommodations, public spaces, and employee areas of the Hotel.
• Responsible for key policy procedures, assigning equipment and ensures proper maintenance, and protecting company assets.
• Gains a complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and actively participates in fire / safety drills and the Bee Safe Committee.
• Attends regularly scheduled supervisor meetings and applicable leadership training classes to include preparing and delivering group presentations.
• Assists in the preparation and the conducting of employee pre-shift meetings and creating guest room and house attendant assignments.
• Creates schedules based on productivity standards while taking into consideration business.
• Expertly communicates pertinent information including Department/Hotel updates.
• Imparts detailed information to team pertaining to guest requests, group expectations and executes follow up to ensure timely delivery and accurate execution.
• Helps with the planning and implementation of new or revised policies, guidelines, procedures, and processes.
• Assists in linen and supply inventories and completes all related paper work.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Performs other duties as assigned. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• High school diploma or general education degree (GED); and one to three years related experience and/or training; prior Housekeeping supervisory and hospitality experience preferred
◦ Previous Supervisory experience preferred as this person will directly and indirectly supervise up to sixty employees within scope of responsibility. This role will carry out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, a