Commercial Platforms Business Analyst - nCino

Position Title

Commercial Platforms Business Analyst - nCino

Location

Nationwide, MI 48098

Job Summary

The Business Analyst – Commercial Platforms is a key contributor to the design, optimization, and adoption of the nCino/Salesforce commercial loan origination system (LOS) within the bank. This role serves as the primary bridge between business stakeholders, technical teams, and end-users, ensuring that system enhancements align with business objectives, regulatory requirements, and user needs. Position will be responsible for gathering and refining requirements, analyzing system usage data, optimizing workflows, and leading cross-functional collaboration to drive the success of platform initiatives. The Business Analyst will play a pivotal role in requirement validation, process improvement, change management, and user adoption strategies to enhance the bank’s digital lending capabilities.

Pay Range $84,878 - $112,463 - $140,049Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

Requirements Gathering & Story Refinement

• Conduct stakeholder interviews, workshops, and discovery sessions to document and validate business requirements.

• Translate business needs into detailed user stories with acceptance criteria to support agile development cycles.

• Analyze workflows and processes, identifying inefficiencies and proposing technology-driven improvements.

• Escalate critical issues, decision points, or roadblocks to the Business Product Owner and leadership.

• Support user acceptance testing (UAT) by developing test scripts, coordinating testing activities, and tracking issues to resolution.

Data Analysis & Reporting

• Evaluate nCino/Salesforce adoption trends, user feedback, and system performance to identify gaps and areas for enhancement.

• Monitor the effectiveness of implemented changes and recommend iterative improvements.

• Prepare and present insightful reports on sprint progress, backlog status, adoption rates, and system performance metrics.

• Define and track key performance indicators (KPIs) in collaboration with the Product Owner to measure business impact.

Training, Support, & Cross-Team Collaboration

• Act as a subject matter expert (SME) for nCino/Salesforce, providing business context during training and implementation.

• Collaborate with the training and system admin teams to ensure user education materials are accurate and effective.

• Work closely with nCino/Salesforce administrators to resolve issues and enhance system functionality.

• Serve as a liaison between end users, technical teams, and leadership, ensuring clear communication and issue resolution.

• Provide ongoing support to end-users, addressing questions and concerns to maximize adoption.

Process Optimization & Change Management

• Partner with business leaders to reengineer processes and optimize workflows within the nCino/Salesforce environment.

• Identify automation opportunities to enhance operational efficiency and reduce manual workarounds.

• Assist in developing change management strategies, ensuring smooth transitions for system enhancements.

• Ensure compliance with internal policies, regulatory standards, and data governance best practices.

• Uses independent judgement and discretion to make decisions

• Analyzes and resolves problems .

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• High School diploma, GED or Foreign Equivalent

• Minimum experience required: 6+ Years of system implementation in commercial banking with a focus on lending platforms.

• 3+ years of experience with nCino or Salesforce-based financial systems.

• Proven track record in requirement gathering, process improvement, and technology adoption.

• Strong knowledge of commercial loan origination, credit workflows, and regulatory compliance.

• Hands-on experience in data analysis, reporting, and dashboard creation.

Preferred Qualifications:

• Education level required: Undergradua