Clinic/Practice Coordinator

Site: North Shore Medical Center, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary<br>Responsible for supervising and coordinating the administrative operations of the clinic. Work closely with healthcare providers, staff, and patients to ensure efficient clinic operations and excellent patient care.<br><br>Does this position require Patient Care?<br>No<br><br>Essential Functions<br>-Coordinate daily clinic operations, ensuring smooth workflow and efficient utilization of resources. <br>
-Manage and schedule appointments, consultations, and follow-up visits for patients. <br>
-Maintain patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations. <br>
-Oversee patient registration, check-in, and check-out procedures, ensuring a positive patient experience. <br>
-Supervise administrative staff, providing guidance, training, and support as needed. <br>
-Monitor and manage inventory levels of medical supplies, equipment, and other clinic resources. <br>
-Handle patient inquiries, complaints, and concerns, resolving issues in a timely and satisfactory manner. <br>
-Collaborate with healthcare providers and staff to develop and implement clinic policies, procedures, and protocols. <br>

 

Qualifications

Education Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Clinic/Office/Hospital Experience 3-5 years required and Administrative Office Experience 3-5 years required and Leadership/Supervisory Experience 2-3 years preferred Knowledge, Skills and Abilities - Strong knowledge of medical terminology, healthcare regulations, and industry standards. - Strong leadership and supervisory abilities. - Proficiency in using electronic health records and other clinic management software. - Excellent organizational, multitasking, and problem-solving skills. - Effective communication and interpersonal skills. - Attention to detail and commitment to maintaining accuracy and confidentiality.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

81 Highland Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and b