Senior Provider Contract Manager

<p>Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.</p> <p> </p> <p>Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  </p> <p> </p> <p>At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!</p> <p> </p> <p>Job role</p> <p>The Commercial, Contract, Governance and Performance Manager ensures the efficient management of outsourcing relationships. He / she is responsible for commercial management, contract management, governance and performance management of outsourcing contracts.</p> <p> </p> <p>What you will do</p> <p> </p> <ul> <li>Tracking the compliance of the contract, update and maintain the tracker, create checklists and process documents, understands and comes up with improvement suggestions of the process, collaborates with stakeholders and organize monthly meetings to track compliance </li> <li>Good understanding of relevant company policies, works to enhance subject matter knowledge and proficiency in the concerned support area</li> <li>Act as point of contact and escalation contact for all compliance related topics, responds to inquiries made by internal and external stakeholders</li> <li>Manages contract life cycle in the post award phase including, but not limited to, Contract Overview, Contract Repository, Deliverables and Obligations, Performance Management, Change Request Process, Financial Management, Escalations and Disputes; and Exit Management;</li> <li>Analyzes, interprets contracts and act as single point of contact for all escalations and disputes while as well ensuring the organization is aware of key aspects of the respective contract(s);</li> <li>Implements, maintains contractual governance scheme, leads governance meeting and tracks meeting minutes as well manages the escalation within the respective contract / process;</li> <li>Provides guidance and advice to business / service owners in contract-related processes and areas;</li> <li>Ensures effective definition of contracts and processes and an updated documentation of them;</li> <li>Drives monitoring of risks and contingency and ensures IRCS controls are performed and documented;</li> <li>Takes responsibility for subcontractors and other obligations approvals;</li> <li>Controls and steers contractual performance by defining, adapting and monitoring various quality performance indexes;</li> <li>Assumes responsibility for order management, invoice checking, cost controlling and benchmarking of the contracts;</li> <li>Coaching other Contract Managers.</li> </ul> <p> </p> <p>What you bring:</p> <p> </p> <p> </p> <ul> <li>Excellent skills to interpret and review a contract as well as profound knowledge and work experience of processes, procedures and concepts within own discipline, as well as good knowledge of related topics in the overall context;</li> <li>Excellent communication skills and able to prepare and lead meetings </li> <li>Strong legal and compliance knowledge;</li> <li>Applying project and quality management, consulting and organizational transformation and change management skills;</li> <li>Being assertive and convincing in negotiations and possessing analytical thinking;</li> <li>Knowledge of the group and Allianz Technology structure, existing process landscape, standards and organization and relevant products and services;</li> </ul> <p> </p> <p><em>You have:</em></p> <p> </p> <ul> <li>Higher education degree in Law, business administration, economics, IT or comparable qualification. MBA is a plus;</li> <li>Fluency in English, both written and spoken, German is a plus.</li> <li>Strong knowledge of Excel </li> <li>Knowledge of MS Office (Word, Excel, Power point);</li> <li>Relevant work experience in business processes of the provided service: Minimum 7 years previous experience in Contract Management;</li> <li>Certification in contract and commercial management, e.g. International Association of Contract and Commercial Management, IACCM by the WorldCC</li> <li>Process, project management and IT service management training and / or certification desirable.</li> </ul> <p> </p> <p>What we offer