US_Manager, Omnichannel

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Manager, Omnichannel will manage daily omnichannel execution, ensuring high‑quality operations, compliance, performance optimization, and seamless function across channels and platforms.

Duties & Responsibilities

• Execute daily omnichannel activities.
• Run channel operations across web, CRM, SEO/SGE, email, and other platforms.
• Maintain and optimize channel performance.
• Monitor KPIs, identify issues, execute corrective actions, and continuously improve UX and performance.
• Implement journeys, campaigns, and content.
• Ensure timely delivery of assets, tagging, configurations, and content activation.
• Support personalization and NBA deployment.
• Execute segmentation and logic rules for personalization.
• Manage agencies and operations vendors.
• Coordinate briefs, timelines, milestones, quality checks, and approvals.
• Ensure documentation, compliance, and audit readiness.
• Maintain adherence to governance, SOPs, and regulatory standards.

Requirements

• Bachelor’s degree required
• Advanced degree preferred
• 5+ years relevant experience
• Operational excellence
• Detail focus,
• Digital fluency
• Continuous improvement
• First experience in Project management
• Optimization mindset
• Analytical mindset
• Stakeholder management
• Adaptability
• Collaboration
• Communication skills
• High learning agility
• Resilience in a fast-paced environment

 

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

 

AHCE26