Junior Quality Analyst

Company Description

What We Do

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.

Job Description

We are looking for Junior Quality Analyst to help us keep growing and grow with us. We offer a multi-tiered training approach constructed around on-the-job learning. Courses from both Genesys and Google with accompanying certificates while experiencing hands-on work alongside seasoned team members. You will learn from the training courses and our senior team members, and then get to apply the new skills directly to your work. Take your basic coding skills and apply them to complex Natural Language Understanding (NLU) projects, or intricate call center flows with Interactive Voice Response (IVR) functionality. As your training progresses, so will the tasks assigned to meet your level of growth.

Responsibilities:

• Identify and remedy defects within the production process 
• Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved 
• Compile and analyze statistical data 
• Ensure that user expectations are met during the testing process 
• Draft quality assurance policies and procedures 
• Investigate customer complaints and product issues 

Qualifications

Basic understanding of programming languages: 

• Java/JavaScript 
• C#, C++ 
• Python 
• PHP 
• HTML, CSS 
• REST Web services, 3rd party APIs 
• JSON 
• Azure 
• SQL 

Nice to have: 

• Programming certification 
• Proven abilities in programming 
• Basic troubleshooting skills 
• Excellent client service attitude and team focus 
• Understand best practices for a service organization 
• Ability to attend the office in Buffalo, New York, 2 or more days a week 

Additional Information

We offer

• Genesys CX and Google certifications
• Strong career opportunities for professionals
• A variety of international projects and mobility across projects
• Professional development support and professional certification opportunities
• Competitive compensation, advanced bonus systems
• Flexible working schedule with a remote possibility
• Corporate, social and cultural events