Director, Project Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Project Management

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, and a technology innovation lab. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title
Director - Regional Lead Mastercard Experience Center

Overview
Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Foundry is a collective of interdisciplinary teams powering Mastercard's ability to create and deliver differentiated products, services, and experiences.

Within the Foundry, the Mastercard Experience Centers (MECs) is a unit that engages with customers to demonstrate Mastercard's solution offerings. The MECs are interactive and immersive spaces designed for our customers and partners to understand the breadth of our brand, explore innovative solutions, and unlock new growth and partnership opportunities. Our platform enables customers to explore digital commerce capabilities relevant to their evolving needs at seven global in-person locations and through remote-hosted customer sessions.

The primary remit of this role is to lead onsite management of the MEC, ensuring global consistency in the end-to-end customer experience, operations management, visitor curation, and visits. Additionally, the role is responsible for developing and presenting content across a broad range of subjects, including digital payments, emerging technology, consumer behaviors, cyber security, data technologies, and next-gen experiences. Qualified candidates will be able to answer the following questions:

• Are you comfortable sharing stories with diverse groups of varying seniority?
• Are you able to manage a diverse set of stakeholders?
• Can you demonstrate strategic thinking and how that applies to business development activities?
• Do you have experience in managing and facilitating content workstreams?
• Can you work with partners to produce creative content for a variety of customer segments?

Role
Your day-to-day responsibilities will include being the principal Mastercard ambassador managing the regional MEC end-to-end visitor journey and operation, collaborating cross-functionally at a global and regional level. Daily, you'll host a variety of stakeholders and interact across Mastercard to ensure internal and external customer satisfaction. You will partner with partners in the Foundry, regional innovation leads, product and R&D, product, communications, marketing, and account to prioritize product demos and maintain technical requirements to deliver an optimal experience to customers and stakeholders.

Your day-to-day responsibilities will include producing custom presentations to articulate Mastercard's leadership position in payments/Fintech, inclusive growth, cybersecurity, data services, and innovation through thought leadership and content strategy.

The right person for this position will demonstrate a high level of creative problem-solving, a strong personal presence, the ability to manage change, thrive under pressure, a focus on execution, details, and organization.

Responsibilities:

Manage the day-to-day operations of the Experience Center, ensuring all equipment and the overall physical space is running optimally
• Curate and host customer, policymaker, student, media, and special events
• Deliver presentations on emerging tech, payment, and commerce trends
• Gather and measure visitor insights and capture evolving customer needs and market learnings
• Coordination with regional account/sales/trade show teams
• Take a consultative approach and host workshops with clients
• Manage experiential activations for special events
• Gain a complete understanding of all MEC features and capabilities and the potential impact on key stakeholders, including customers and partners.
• Develop and dis