Senior Technical Product Consultant - French Speaking

<h3>Company Description</h3><p>Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further.  <strong>We want to talk to you!</strong></p><p><br/> The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian. Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 4,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.</p><p>As a Technical Product Consultant III (or Senior Technical Product Consultant), you will use your knowledge and experience to evaluate and troubleshoot complex configuration issues with Dynatrace and non-Dynatrace technologies. You will mentor other Product Specialists and conduct internal trainings to enable the team members on various technologies. You will collaborate with different departments to establish and improve best practices.   </p><p>You will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to some of our most important customers. This is done primarily through personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them.  </p><p>You will have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead in their industries. In addition to enabling our customers, you will also have the opportunity expand your own knowledge to gain subject matter expertise in a focused area of technology. </p><p> </p><p> </p><h3>Job Description</h3><ul><li><p>Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered. </p></li><li><p>Mentor other Level 1 and Level 2 Product specialists. </p></li><li><p>Key contributor to projects and initiatives focused on improving key processes </p></li><li><p>Establish yourself as a recognized Subject Matter Expert (SME) for non-Dynatrace technologies, methodologies or frameworks. </p></li><li><p>Perform proactive deep dive analysis of product installation, deployment, configuration and usage and adoption of customer environments. Provide recommendations to improve value realization of Dynatrace.   </p></li><li><p>Track and document customer touchpoints and engagements. </p></li><li><p>Enable, coach and mentor our customers on best practices to ensure adoption of the Dynatrace platform.  </p></li><li><p>Respond to product inquiries and provide assistance to customers via email, web conference, and phone. </p></li><li><p>Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.  </p></li><li><p>Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. </p></li><li><p>Identify potential growth and retention opportunities within customer chat conversations and coaching sessions </p></li></ul><h3>Qualifications</h3><ul><li><p>Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience   </p></li><li><p>Work experience: 5+ Years.   </p></li><li><p>Excellent French + English </p></li></ul><p>Familiar with one or more of the following technologies:   </p><ul><li><p>Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.   </p></li><li><p>Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss   </p></li><li><p>Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax   </p></li><li><p>Mobile application technologies such as iOS, Android Webkit.   </p></li><li><p>DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet etc. </p></li><li><p>CMDB/ITSM Technologies/platforms such as ServiceNow and BMC </p></li><li><p>Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.   </p></li><li><p>Familiar with database design, SQL, and data access practices and concepts.   </p></li><li><p>Exceptional corporate presentati