Production Support Specialist II

 SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $137,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

The senior production support candidate will be responsible for providing production support of the bank’s global web-based Cash Management System (CMS). The candidate should be strong in object-oriented design, design patterns, creating complex SQL queries and industry best practices with experience of applying them to solve significant real life software problems.  The candidate will also be responsible for creating documentation for the processes that they support as well as updating documentation for processes that they are changing and/or enhancing.  This position will be a key member of JRIA's Application Production Support Team.

Role Objectives: Delivery

• Troubleshoot production issues and provide timely support
• Root cause investigation and preparation of the incident report
• Working with globally distributed environments
• Collaborates with project team members to define and design scope for each project
• Ensure system capacity, performance and 24x7 availability
• Mentor and train junior developers in the team
• Keep up to date with new technology development and implementation
• Find ways to improve the design of the existing programs and optimize performance
• Provide various ad hoc reports for business users
• Participate in code promotion activities
• Develop interfaces using JEE technologies to other internal / external systems.
• Responsible for designing, developing and supporting Java/J2EE web based projects
• Design, code and unit test JEE base applications
• Prepares detailed specifications from which programs are developed and coded. Ensures programs meet standards and technical specifications; performs technical analysis and component delivery.

Role Objectives: Interpersonal

Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications. Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features. Engage with key application users to study key business processes and advise on building procedures to best utilize application features. Conduct periodic meetings of support staff to discuss incident patterns and identify new policies and procedures to improve utility or reliability of applications.

Role Objectives: Expertise

• 8+ Years of experience in Java/JEE technology
• MUST have experience working on enterprise level Java applications in financial / banking domain
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