Business Solutions Architect

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon’s Opportunity to Cash (OTC) value stream sits at the heart of how we quote, sell, fulfill, and recognize revenue. As a Business Solutions Architect focused on OTC, you’ll play a critical role in shaping how these complex processes operate at scale across the business. You’ll be the strategic connector between IT, Commercial Operations, Finance, Contract Success, Order Management, and other internal stakeholders, turning fractured workflows into seamless systems.
You’ll serve as the go-to expert for OTC—championing process improvements, streamlining data flows, and designing scalable integrations across Salesforce, Snowflake, ERP, and other core platforms. Your mission is to deeply understand the friction our internal users face—from quoting to contract to fulfillment—and partner with business and technical teams to architect innovative, future-ready solutions.
This role is equal parts investigator, translator, and collaborator. You’ll chase root causes with urgency, write clear and actionable solution requirements, and guide cross-functional teams toward scalable execution. If you thrive on complexity, love connecting dots, and want to drive real business transformation from the inside out—this is your opportunity.

What You’ll Do

Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Director, BSA
Direct Reports: None

• Be the Connective Layer: Act as the strategic bridge between business and technology teams across the OTC lifecycle—from Sales and Quoting to Order Management, Finance, and Fulfillment.
• Architect for Scale: Design holistic, cross-system solutions that support scalability, automation, and data consistency across critical commercial processes.
• Process Optimization: Partner with Commercial Operations and Contract Success teams to simplify workflows, close operational gaps, and improve speed to cash.
• Systems Thinking: Work across platforms like Salesforce, Snowflake, D365, etc. to ensure seamless handoffs and reliable reporting.
• Internal Customer Obsession: Champion the needs of internal stakeholders by translating business problems into well-structured requirements and solution designs.
• Execution Partnership: Collaborate closely with engineers, analysts, and program managers to drive project delivery from discovery to go-live.
• Continuous Improvement: Proactively identify systemic issues, uncover root causes, and lead the charge on long-term fixes that scale with the business.

What You Bring

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related technical/analytical field
• 4+ years of experience in business systems, enterprise architecture, or operational process design
• Strong working knowledge of Salesforce and enterprise business systems (ERP, CPQ, CLM tools)
• Demonstrated success in cross-functional collaboration, solution design, and stakeholder management
• A curious mindset with a knack for untangling complex, ambiguous processes
• Exceptional written and verbal communication skills
• Confidence working across functions and levels—from individual contributors to executive sponsors
• A bias for action and a strong sense of accountability

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, and Vision plans
• Fitness and wellness programs
• Mental health support resources
• Learning and development opportunities
• And yes, snacks in our off