Staff Product Experience Lead (Hybrid-Acton, MA or San Diego, CA)

Staff Product Experience Lead (Hybrid-Acton, MA or San Diego, CA)                                    

Position Overview

Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused solutions that support people across their entire diabetes journey with Omnipod.

We’re looking for a Staff Product Experience Lead to define and drive world‑class user experience & product strategies for the Omnipod app. You’ll create the user journey vision, bring clarity to complex digital product solution spaces, and ensure that our portfolio reflects a cohesive, human‑centered design approach focusing on outcomes for our Omnipod business.

Bring a track record of crafting product and customer experience journeys, user-centered design strategy, and driving organizational alignment to deliver exceptional digital product experiences in healthcare by partnering with patients, clinicians, product managers, engineers, and internal design & innovation teams.

You have experience with tangible, real-world results in:

- defining the vision for future user product experiences

- demonstrating UX process and cross-functional alignment

Responsibilities:

·      Lead the creation of journey maps, service blueprints, ecosystem maps, and experience frameworks that clarify user needs, pain points, and opportunities across the Omnipod product lifecycle.

·      Lead early-stage user experience research initiatives for mobile apps, ensuring creation of cohesive experiences spanning app, connected devices, packaging, and support ecosystems.

·      Present user experience product vision clearly and persuasively to stakeholders at all levels, from agile development teams to executive leadership, using storyboards, prototypes, journey narratives, and interactive presentations.

·      Lead cross‑functional teams ensuring alignment on user experience flows, branding, and experience requirements across platforms and devices.

·      Lead collaborations with internal User Research partners to plan and interpret iterative testing, ensuring concepts are validated early and often.

·      Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.

·      Apply user‑centered design best practices and proactively advocate for research‑driven decisions.

·      Guide the design of safe, effective, and delightful experiences using industry‑standard tools (Figma, Framer, Keyshot, Adobe Suite, Rhino, etc.), delivering product wireframes, prototypes, visual assets, and design specifications.

·      Deliver measurable user experience KPIs to ensure design decisions are grounded in data, aligned with business goals, and tied to meaningful outcomes for users and clinicians.

·      Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.

·      Advocate for user‑centered thinking, experience quality, and the strategic value of design in shaping the future of diabetes care.

·      Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.

·      Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.

Skills / Characteristics:

• Strategic 0 to 1 leader and visionary for user experience
• Charismatic, collaborative and creative leader who can articulate a vision, set direction and engage and motivate others to achieve outstanding results
• Strong strategic focus that has been acquired and developed in a complex, international environment
• Strong visual communicator who can diagram, prototype, and explain ideas clearly in remote and collaborative environments.
• Demonstrate strategic thinking, finding innovative ways to serve customers and build trust
• Great storytelling both visually and verbally to drive decision making at strategic vision level
• Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making t