Part-Time Field Support Technician

Position Summary

As a part-time Field Support Specialist, you’ll provide hands-on technology support across the University of Denver campus. Working under the guidance of the Field Support Lead, you’ll help faculty, staff, and students with a range of technical issues, from setting up and troubleshooting workstations to resolving software, hardware, and connectivity problems. You’ll collaborate closely with other IT team members to ensure timely and professional service delivery, often working in-person across various campus locations.

This role requires a strong commitment to always maintaining customer privacy and data security, in line with company policies and compliance standards.

This role is ideal for someone who enjoys being on the move, solving problems, and delivering excellent in-person support in a dynamic university setting.

This is a non-benefited position dependent on available funding and performance, not to exceed 1,000 hours in a calendar year.

Essential Functions

• Respond to in-person support requests across campus, including academic and administrative buildings
• Document tasks, resolutions, and updates in ServiceNow and assist with documenting support procedures and best practices
• Troubleshoot and resolve hardware issues, including desktops, laptops, and peripherals
• Install, configure, and perform routine maintenance on Windows and Mac systems
• Assist with software installations, updates, and compatibility testing with university systems
• Support campus printing, networking, and account access issues
• Collaborate with Help Center and IT Customer Services team members to escalate or resolve complex issues
• Support VDI and virtual machine deployments
• Assist with managing Active Directory, Exchange, and Group Policy tasks
• Mentor new student or part-time staff under guidance of Field Support Lead
• Perform related work as required or assigned

Knowledge, Skills and Abilities

• Participates as a member of the IT Customer Services department and Information Technology division.
• Works collaboratively to resolve issues and provides a positive experience for the University community.
• Friendly, patient, and service-minded
• Comfortable working directly with people of varying technical skill levels
• Proactive problem-solver with a curious mindset
• Dependable and accountable in completing tasks accurately and on time
• Works well in a team-oriented environment

Required Qualifications

• High school diploma or GED
• Previous experience in IT support, customer service, or related technical role
• Ability to support both Windows and macOS environments
• Strong communication and teamwork skills
• Ability to work independently and manage time across multiple support locations

Preferred Qualifications

• 1–2 years of IT support experience, especially in a university or large organization
• Familiarity with Microsoft Active Directory, Exchange, and networking fundamentals
• Certifications such as ACSP, ACMT, or Dell hardware repair credentials

Working Environment

• The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels.
• The department is highly automated with attention paid to ergonomics and safety.
• The unit is one of several working collaboratively and cooperatively in a team-based organization.
• The position may require working irregular hours including both weekends and evenings.
• The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.

Physical Activities

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:

• Ability to sit in front of a computer for an extended period of time.
• Stand, walk, sit, use hands to handle or feel objects, tools, or controls; climb stairs; balance; stoop; talk or hear; walk up flights of stairs,
• The employee must occasionally lift and/or move up to 50 pounds.

Work Schedule

• Part-time work schedule of approximately 20 hours per week.
• The position may require working irregular hours, including both weekends and evenings.

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