Restaurant Manager

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Each Sorellina Cucina Italiana location Manager must provide strategic direction for their restaurant. Managers must maintain operations as set forth below and must drive results through staff development, sales and profit maximization. The Manager must hire, train and develop Team Members and Leads that share our Café Lola values and culture.  The Manager must convey this culture to his/her crew and be a leading team player who possesses exceptional work ethic and shows sincere dedication to Café Lola. The Manager must ensure that the restaurant is always delivering the ultimate guest experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Team Management:

•  Lead the team in personal image and professional behavior while always driving the company standard;
•  Be responsible for maintaining staffing levels within the restaurant and coordinating with the Director of Operations and the RH Marketing team to recruit potential Team Members, provide timely feedback on interviews to the Director of Operations, monitor the selection process, make all final hire and separation decisions for the restaurant and ensure proper procedures are followed in regard to hiring, promotions and separations;
•  Oversee the facilitation of the orientation and training process from start to finish and ensure the implementation of the Café Lola training program aligns with the standards of the company;
•  Evaluate and implement Team Member one-on-ones, oversee Team Member disciplinary actions, and keep track of all accrued points and notes to file for each Team Member
•  Create and/or approve Team Member schedules to ensure proper staffing levels for expected daily sales volumes, while taking Crewmember availability, payroll and overtime into account
•  Oversight of daily staffing levels and implementation of “early outs” to maintain daily labor percentage set by General Manager
•  Promote a work hard, have fun environment while owning the performance, culture and motivation of the entire Team;
•  Implement Café Lola recognition program in the restaurant and foster an environment built on respect, recognition and reward
•  Ensure the restaurant environment is safe at all times for both Team Members and Guests

Daily Operations Oversight:  

•  Execute a complete understanding of The Book of Lola while providing an elevated guest experience paired with a warm smile and industry leading service;
•  Ensure the highest quality, preparation and presentation of all restaurant food and beverage product
•  Adhere to all food and beverage menu matrix and training videos
•  Maintain an impeccable FOH and BOH environment ensuring all FOH and BOH areas are clean and tidy and all equipment, décor, signage, etc is maintained and well kept. Coordinate any repairs and maintenance needs with the Director of Operations
•  Utilize company-provided tools to coach, mentor and develop a high performing restaurant team; 
•  Ensure effective communication of all company policies, product and service updates to all Team Members by posting updates to the onsite pre-shift board. Ensure all Team Members have read and are aware of all updates and have initialed pre-shift documents. Team Members must ALWAYS be knowledgeable and this responsibility directly falls upon the onsite Manager
•  Partner with Director of Operations to ensure proper company standards are met for risk, human resources, information technology and vendor management meet company standards
•  Ensure all restaurant areas are up to code and Southern Nevada Health Department Standards

Guest Focused: 

•  Lead a guest focused team by driving the standards of making each guest the focus in all business decisions
• Oversee guest recovery and management of customer complaints, refires, voids and comps
• Act as the ambassador of the brand and build pride and commitment around company initiatives
• Motivate the restaurant team to excel and deliver exceptional guest service while following the guest service steps
• Actively seek feedback from both guests and crew to ensure that restaurant operations are guest focused  

QUALIFICATIONS:

•  Minimum of High School Diploma or equivalent required, College degree preferred
•  Must be 21 years of age or older
•  Minimum of 4 plus years of previous food service, retail or restau