Team Lead, Training Delivery

Clario is a 50+ year old company that delivers industry leading clinical trial endpoint technology solutions. The future of clinical trials is vibrant, with new technologies revolutionizing what’s possible. From new trial modes to faster and integrated evidence and findings, our innovative clinical trial solutions mean we can unlock better evidence.

What we offer:

• Competitive compensation
• Medical, dental, and vision insurance beginning Day 1 of employment
• Flexible work schedules
• Attractive PTO plan

The Team Lead, Training Delivery is responsible for supporting the Manager, ETD in staff management, provide in person, hands-on and remote training to sites and CROs.

What you'll be doing:

Dedication of 50% (on average) of the time to Team Lead responsibilities: 

Coordinate and monitor trainers workload in relation to:

• Attendance to Investigator Meetings (scheduling) 

• New study assignments (eCOA only)

• Schedule/Conduct  regular team meetings to facilitate communications, monitor workload, and provide guidance & updates

• Liaison with Product Management (main point of contact) to coordinate/keep department up to date in new products development and updates.

• Schedule/coordinate Trainer development: product training, professional development 

• Coordinate new staff training and maintains new staff training content 

• Collecting and monitoring defined metrics

• Maintain issue logs (logistics, product improvements, Customer Care, etc)

• Document management: maintains training templates/contents and departmental SOPs

• Assist in coordination of continuous process improvement, including work flow efficiencies and associated documentation

• Assist other Clario teams in answering or escalating queries about training, the LMS, audits, records and reporting, etc.

Dedication of 50% (on average) of the time to Senior Trainer responsibilities:

• Conduct hands-on training for sites, CROs and sponsor personnel

• Work closely with project team and sponsor to develop training delivery strategies specific to study scope and complexity

• Work with product management and other internal groups to learn new products and processes

• Work with support team to resolve help desk escalations

• Evaluate work flow in other departments for needed updates to ETD templates to keep training information up to date

• Maintain knowledge of current product releases

• Develop training for new products and services, as applicable

• Develop new training mechanisms, services and materials to expand training offerings

• Leverage experience to serve as a subject matter expert for internal support

Mentor other instructors:

• To improve documentation quality and job knowledge

• To create new training methods and/or activities to meet client requests

Additional Responsibilities:

• Provide primary service line support to cross-trained team members from other service lines

• Attend client meetings with Business Development and/or Operational teams to present Departmental services, as needed and participate in sales initiatives

• Perform other duties, assignments, or special projects as assigned by management

What we look for:

Education:

• BA/BS degree required. Degree in education, business or science related subject preferred

• Knowledge of clinical trials or other regulated industry preferred

• Knowledge of Microsoft Word, PowerPoint, Excel, Google Services, Learning Management Systems

• Multi-lingual preferred.

Experience:

• 3-4 years of Clario Education & Training or equivalent experience with proven training expertise and excellence

• 1+year at the Senior Trainer level with proven experience in delivering training services to globally diverse groups

• In-depth knowledge of Clario equipment, systems, or processes as they apply to training topics

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