Principal Engineer - ATM Channels Pre Sales

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

Principal Pre-Sales Engineer is the subject matter expert (SME) for Managed Services and ATM-as-a-Service that is a customer-focused financial services industry professional working closely with Sales, Pre-sales, Service Delivery, and Services portfolio owners to support and enhance the overall Managed Services and ATM-as-a-Service solutions for the banking sector in North America. 

The primary objective of this role is to provide commercial & operational oversight and pre-sales support to ensure the ATM-as-a-Service portfolio, and related managed services, are being delivered to meet the contracted scope contracted by DN customers. The incumbent will have a strong understanding of DN’s ATM outsourcing offering, traditional Managed Services, and supporting products that meet customer objectives, plus a good understanding of the outsourcing model, a focus on Customer service, and the ability to successfully coordinate related Managed Services portfolio initiatives with multiple teams in a cross-functional, dynamic environment. 

This role requires insight and understanding of customer business challenges, customer & sales strategy, technical capabilities of the portfolio, and the value delivered by DN services.  The incumbent will leverage a variety of methods and approaches to communicate with Senior Management and various stakeholders in the organization, including Product and Sales leadership that would be based within United States of America. Additionally, the candidate must be a strong, hands-on individual who is able to be engaged with multiple initiatives to meet DN business objectives while growing and developing strong relationships with cross-functional teams, external third-party vendors, and DN Customers of various size and technical acumen.

• Act as the Services Solutions liaison and SME for pre-sales solution engagement in North America, able to interact with Sales, Customers, Services Solution Architects, and other cross-functional teams to ensure the proposed managed services solutions are properly documented and solutioned prior to contract.
• Provide Solutions Services expertise and customer environment insight to deliver the timely completion of DN Sales-driven RFPs related to ATM-as-a-Service and complex Managed Services opportunities in North America.
• Support the refinement or development of existing and new products in the Services Solutions portfolio for DN’s Traditional and Managed Services to help drive recurring and new revenue streams for Banking growth.
• Partner with DN’s third-party vendors in North America that deliver supporting services for ATM-as-a-Service and Managed Services. Maintain regular communications, act as an escalation point for DN’s internal stakeholders, and provide a basic level of vendor management oversight as it relates to the impact of these vendors on DN’s Managed Services.
• Support Sales and DN customers as a SME for ATM-as-a-Service and Managed Services through operational presentations, Customer discovery sessions, as well as process, product, and services related training.
• Work with DN Procurement to analyze the effectiveness of DN’s third-party vendor partners, review pricing, obtain additional contracted services from existing vendors, and investigate the need for new partners for existing or new services to benefit DN Managed Services business strategies.
• Commercialize the ATM-as-a-Service product deliverables and definition across the North American market for distribution to Sales, Project Management, Legal, and other DN cross-functional teams.
• Partner with Legal, Finance, and Sales to ensure a clear and reliable pricing model and master service agreement exists for efficient and uniform responses to ATM-as-a-Service opportunities.
• Work with DN Sales and Marketing to refine deliverables for collateral documentation related to ATMaaS and the value proposition agreed to by Services solutions, Sales, and Senior Management. which will underpin the Portfolio, Marketing and Sales activities.
• Partnering with the Regional Sales Leadership and Services Portfolio Managers to refine documentation for the ATM-as-a-Service solution, and refine timelines for the execution of sales strategies, and offer analysis of the current industry trends in ATM outsourcing to drive adoption of our solution.
• Partnering with Sales and Mark