Senior Manager, Retail Setup & Compliance

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. At DP World Logistics, we believe that the first impression sets the tone for a lasting relationship. We're on a mission to empower our contract logistics customers with seamless experiences . As we grow, we're looking for a passionate Sr Manager to lead the charge in welcoming and guiding newly acquired customers through a smooth, engaging, and successful orientation journey while maintaining compliance integrity . We are looking for a Sr Manager who is familiar with customer journey mapping and lifecycle management preferably from Logistics Industry.

 

DP World has a vibrant, inclusive culture that values innovation and growth while providing ample opportunities for professional development and career advancement. As we expand nationwide, we’re looking for a dynamic Sr Manager to ensure our new clients feel supported, informed, and empowered from day one.

 

This position would be Remote or any major U.S. city with DPW presence  (e.g., Perris, Olive Branch, Miami, Fairburn ) Join our growing team today !

 

Key Qualifications and Competencies

 

• Education: Bachelor’s degree in Business, Supply Chain, Operations, or a related field; Master’s degree or professional certifications (e.g., PMP, Lean Six Sigma, CPIM) preferred.
• Experience: 7+ years of progressive experience in customer onboarding, account management, retail operations, or compliance, with at least 3+ years in a leadership or senior management role.
• Retail Compliance Expertise: Demonstrated knowledge of retail compliance standards, including labeling, routing guides, EDI, packaging, and regulatory requirements.
• Customer & Account Leadership: Proven track record in building and sustaining long-term customer relationships, with experience influencing and presenting to C-level executives.
• Project & Program Management: Expertise in leading cross-functional projects from initiation through execution, with proficiency in project management and reporting tools (e.g., Smartsheet, MS Project, Power BI, Salesforce/CRM).
• Analytical & Strategic Thinking: Strong ability to analyze data, interpret KPIs, and use insights to drive strategic account growth, compliance improvements, and operational excellence.
• Communication & Negotiation: Exceptional communication, presentation, and negotiation skills with the ability to simplify complex concepts and influence senior stakeholders.
• Leadership: Experience mentoring and developing high-performing teams, with demonstrated ability to lead through change and drive accountability.
• Adaptability & Problem-Solving: Ability to thrive in a fast-paced environment, navigate ambiguity, and proactively resolve compliance or operational risks.
• Travel: Willingness and ability to travel as required (up to 60%).

 

About the Role

• Serve as the executive-level liaison for new customer onboarding, ensuring strategic alignment with client expectations and company capabilities.
• Translate customer requirements into scalable, detailed operational frameworks and playbooks.
• Lead onboarding project governance, including project plans, timelines, budgets, and executive-level status reporting.
• Oversee execution of large-scale retail setup projects (new store launches, resets, expansions, and remodels), ensuring flawless delivery and compliance.
• Establish, communicate, and enforce compliance standards for labeling, routing guides, EDI, packaging, and regulatory obligations across all retail channels.
• Implement compliance monitoring frameworks, audits, and risk controls to minimize penalties, chargebacks, and reputational risks.
• Serve as the senior relationship owner for key accounts, driving trust-based partnerships and acting as the customer’s executive advocate.
• Lead quarterly and monthly business reviews (QBRs/MBRs) with customers, analyzing performance trends, KPIs, and continuous growth opportunities.
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