Senior Salesforce Administrator

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Technical 407

Pay Range: $105,600.00 - $158,400.00

Job Description

 

The Senior Salesforce Administrator is a hybrid DevOps and system administration role that leads the ongoing development, support, and architectural direction of our Salesforce platform, public and student‑facing websites and portals, and third‑party software integrations. In this position, you will use your engineering expertise and passion for innovation to build well‑designed, data‑driven solutions that enhance the student experience and scale with the needs of the university.You will be a key technical leader and stakeholder, driving major changes to processes and engineering practices, mentoring others, and partnering with cross‑functional leaders across Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program operations to turn business needs into robust Salesforce‑based solutions.

What you’ll do

In this role, you will:

• Lead the design, development, and support of Salesforce solutions and related web applications, portals, and integrations that improve and scale the student experience.
• Own the Salesforce technology stack from an administrative and DevOps perspective, including configuration, integrations, deployments, data quality, and environment management (sandboxes, refreshes, and backups).
• Architect and prototype innovative, well‑engineered solutions and frameworks, setting coding and quality standards, reviewing developer code, and ensuring Salesforce best practices are consistently followed.
• Collaborate closely with developers, designers, QA, and product management to deliver new features, resolve complex issues, and introduce new languages, tools, and technologies where appropriate.
• Partner with functional leaders and subject matter experts to gather requirements, model business processes, and design Salesforce solutions that support areas such as Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program processes.
• Establish and maintain strong operational practices, including regular system audits, performance tuning, security and access management, change management processes, and disaster‑recovery readiness.
• Provide advanced production support for Salesforce, including ownership of deployment and rollback plans, resolution of issues submitted through ticketing systems, participation in an on‑call rotation, and occasional evening or weekend work for releases and critical incidents.

What you’ll bring

• Bachelor’s degree in Computer Science or a related field, or equivalent experience, and approximately 6 years of prior relevant technical experience, including at least 5 years of Salesforce development experience.
• Deep expertise with the Salesforce platform, including Apex, Visualforce, SOQL, Salesforce APIs, and both Sales Cloud and Service Cloud applications.
• Proven ability to design and implement Salesforce solutions of intermediate to advanced complexity, including custom apps and objects, formula fields, workflows, custom views, reports, dashboards, and automation that follow Salesforce best practices.
• Strong experience with web‑based applications and services using technologies such as Java, REST, SQL, and GIT, including integrating Salesforce with third‑party products and services.
• Demonstrated mastery of coding excellence, software quality, and architectural thinking, with experience mentoring engineers and influencing engineering sta