Supervisor Entertainment Costumes

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Essential Accountabilities:

• Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.
• Supervise the daily operations of the Costume Areas; including monitoring staff and ensuring that all standard operating procedures are maintained.
• Coach, monitor and track the hourly staff’s work processes.  Instruct and monitor costume staff in required daily techniques and procedures.
• Assist with the creation, implementation and management of an on-going Action Plan to improve and maintain employee engagement and Team member satisfaction (TSAT).
• Contribute to tracking and managing labor and non-labor budgets, including reporting variance explanations.  Work with Manager and Assistant Manager to recommend budget adjustments based upon operational requirements.  Assist Manager and Assistant Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
• Ensure the operational efficiency and effectiveness of administration, venue/show area and/or elements.  Resolve any issues as they arise, and seek opportunities to improve process and procedures collaborating with Manager and Assistant Manager, department stakeholders, employees, etc. as appropriate.
• Provide direction, development and support to Leads and employees.  Communicate feedback and address any and all performance issues, providing recognition and/or coaching.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities.  Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
• Oversee costume inventories and requests orders as needed.
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Maintain quality control for all costume pieces.
• Develop and implement programs to improve internal guest and employee satisfaction.
• Assist and supervise with the installation of new entertainment costumes/projects and events, as needed.
• Perform other duties as assigned.

Supervise Day to Day Operations of Show/Element:

• Oversee and conduct monthly safety housekeeping venue inspections.
• Order and track inventory of show/element/venue supplies in partnership with stakeholders.
• Track and oversee accumulation of employee discipline/attendance points to validate, investigate, and follow up with appropriate employee partners as required.
• Assist in conducting employee investigations and/or disciplinary actions, ensuring that they are conducted appropriately and timely, in accordance with company policies and procedures. 
• Oversee and maintain employee performance logs and report to Manager and Assistant Manager when appropriate