Sr. Program Manager, Partnerships

We are reinventing global trade. 

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. 

Flexport today connects almost 10,000 clients and suppliers across 116 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. 

With offices on three continents, our team is as global as our client base. Wherever you are, whichever role you play, you’re guaranteed to share your day with passionate and resourceful team members who are in it together.

The opportunity: 

The Global Partnerships team is building a Certified Partner Network for the 100+ countries where Flexport does not operate directly.  Partners provide global reach and the local presence and expertise to complete Flexport’s global offering. Flexport provides technology and processes for Partners to seamlessly integrate into the operation, such that operating through a Partner is indistinguishable from operating directly with Flexport. The Client experience should be seamless - no matter who is moving the freight.

 

As a Senior Program Manager in the Global Partnerships team, you will programmatically lead our partner onboarding and performance management strategy and execution.  You will build out new standards for country level pitch decks, internal and external weekly, monthly and quarterly business reviews, decrease the partner onboarding process from months to weeks, and lead the development and implementation of other global programs as they emerge.  You will be equal parts business analyst, process designer, and project manager - balancing multiple skill sets to design and implement programs across the global partnership team.   

You will: 

• Own the onboarding process for new partners, including defining business requirements for Salesforce developers, driving compliance to stakeholder approval SLAs (i.e. finance, legal, compliance, etc.), and continuously improving the process and tech to reduce the time to onboard from months to weeks. 
• Define and lead the global performance management strategy and implementation, giving the partnership managers around the world the tools they need to hold partners accountable
• Develop the internal capabilities,including weekly and monthly business reviews, to drive visibility, root cause problem solving, and action to continue delivering results through Partners. 
• Build the first level performance management dashboards and collaborate with the Data & Analytics team on the business requirements for more complex tables, dashboards and pipelines needed to bring your vision to life. 
• Scope, prioritize, and lead new programs as they emerge
• Work and lead both tactically and strategically 

You should have: 

• BA/BS in Business, Engineering, Finance, Accounting, Analytics or related field
• MBA, MS in Business Analytics or advanced degree in related field preferred
• 12+ years of professional experience as a business analyst, process engineer, program manager or related field
• Advanced or Expert level experience with SQL and Excel or Google Sheets
• Experience with Looker is a plus
• Six Sigma Black Belt certification a plus
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. 

 

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one