Cyber Security Supervisor

Date Opened: Wednesday, November 19, 2025 12:00 AM

Close Date: Wednesday, December 03, 2025 12:00 AM

Department: Innovation and Technology Department

Salary: $122,936.00 - $153,669.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This positions area of responsibility is in supervising and leading initiatives for the Identity and Access Management team. This includes responsibility for managing and monitoring specific cyber security information systems by ensuring compliance, leading the response to cyber security incidents, and researching and maintaining awareness of the latest cyber threats and vulnerabilities. This position will provide leadership with specific City technology and business teams to ensure that necessary technical and compliance security requirements are met. As a member of the Innovation and Technology Cyber Security team, this individual will manage and monitor operational-related security systems and initiatives to support technology infrastructure, enterprise applications and services. This individual will manage and develop efforts to automate cyber security processes to reduce risk to Charlotte.

ESSENTIAL DUTIES & RESPONSIBILITIES 
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. 

•    Lead and execute security tasks related to technology projects or initiatives
•    Provide advanced leadership in evaluation and implementation of cyber security requirements for technology systems.
•    Manage specific security operations and infrastructure
•    Manage specific security tools, systems, and technology
•    Configure and install cyber security systems to include scheduling and attendance of afterhours maintenance windows
•    Work with different departments in the organization to reduce risk 
•    Research and recommend new technology that reduces risk for the City
•    Audit policies and controls continuously
•    Ensure cybersecurity stays on the organizational radar
•    Manage the security incident response program
•    Develop and direct implementation of security standards and best practices for the organization
•    Develop remediation plans for any gaps reported in audits or recommended process improvements
•    Recommend security enhancements to Chief Security Officer
•    Recommend fiscal functions within the Cyber Security budget to the Chief Security Officer
•    Must be able to work efficiently, expeditiously, and independently with limited supervision

•    Perform other related duties as assigned

SKILLS IN

•    Experienced with Microsoft Active Directory and Group Policy

•    Experienced with administrating Microsoft 365
•    Experienced with Okta, integrating Identity Providers, Single Sign-On (SSO), OpenID Connect (OIDC) and related IAM concepts
•    Strong understand of Public Key Infrastructure and Certificate management

•    Interpersonal skills necessary to develop and maintain effective and appropriate working relationships  
•    Excellent communication and interpersonal skills
•    Proficient with technology, particularly Microsoft Office, computer software applications, and telephony systems
•    Skills to address customer complaints and operational issues efficiently
•    Demonstrate problem solving, leadership and customer service skills
•    Demonstrate the ability to work well under pressure, handle multiple tasks and work effectively and cooperatively in a team environment
•    Must have strong organizational and decision-making skills

ABILITY TO

•    Meet Schedules and deadlines of the work

•    Maintain a high level of confidentiality in relation to documents and information

MINIMUM QUALIFICA