Cyber Security - Service Delivery Manager IRES - SSFB/HSV

Position Title: Cyber Security - Service Delivery Manager

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties:

This position supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

The Cyber Security - Service Delivery Manager (SDM) is responsible for ensuring consistent, reliable, and efficient cybersecurity service delivery within a technical domain. The SDM ensures high-quality service and drives continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development. This role acts as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments.

Key Responsibilities:

Service Level Management:

·       Oversee end-to-end delivery of cybersecurity service quality. Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs.

Team Leadership and Development:

·       Foster a culture of continuous improvement and knowledge sharing. Ensure the team has the necessary skills and resources to deliver excellent service.

Incident and Problem Management:

·       Oversee resolution of major incidents and problems impacting cybersecurity service delivery. Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions.

Service Engineering Principles:

·       Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases).

Change and Release Management:

·       Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption.

Continuous Improvement:

·       Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness.

Reporting and Communication:

·       Provide regular reports on service performance to senior management and busi