CX Systems Administrator III

About the team & opportunity 

What’s so great about working on Calendly’s Customer Experience team? 

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

Why do we need you? 

We are looking for a Systems Administrator III who will bring advanced technical skills, leadership experience, and a strong ability to work in fast-paced environments. You will report to the Senior Manager CX Operation, Systems and Analytics, and will be responsible for ensuring our CX systems are optimized and efficient.

A day in the life of a Systems Administrator III at Calendly

On a typical day, you will be working on:

• Ensure key daily workflows in CX systems for Customer Support, Customer Success, and self-service help are efficient, clean, and always improving.
• Managing the vendor relationship for the systems that you administer, keeping us top of mind for the supplier and making sure we’re aware of new features and potential impact points from releases.
• Partner with business leaders and teammates to define our CX systems and tools roadmap, and to execute this vision.
• Take a product management approach to delivering new system features and enhancements, unlocking more time for our team to focus on strategic work.
• Enable strategic, data-driven decision making across our CX teams through clean configuration and a comprehensive set of bulletproof integrations between key platforms.
• Partner cross-functionally with the Revenue Operations, Marketing, Data Engineering, and product organizations to discover insights that will uncover system optimization opportunities.
• Optimize our implementation of Zendesk, including connected systems such as Qualtrics, Ada, Salesforce, etc.
• Drive innovation across our tech stack to deliver improved experiences for our customers and stakeholders.
• Work with key stakeholders to define the roadmap for key systems.

What do we need from you?

You should apply if you have:

• 5+ years of hands-on experience implementing and configuring Zendesk, Salesforce, Chatbots, JIRA, and related systems (certifications a big plus!).
• Experience understanding and translating business requirements into technical specifications, specifically for Support, Success and Operations organizations.
• Experience managing complex integrated SaaS systems via APIs, webhooks, ETL, Zapier, or related mechanisms.
• Experience with data warehouses (BigQuery, Redshift, etc.) and BI visualization platforms (Looker, Tableau, etc.).
• Experience working in a fast-moving environment such as a SaaS startup, while managing complex projects to a deadline.
• The ability to operate effectively in gray areas where processes have yet to be completely defined (and to help define those processes!).
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

It would be great if you also have:

• Experience building solutions with Zendesk Integration Services (ZIS).
• Advanced technical skills, including the ability to work with SQL, JSON, APEX.
• Demonstrated leadership experience in a prior role, either formally as part of your explicit duties or informally as part of team project work.

What’s in it for you? 

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. 

Our Hiring Process:

We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com.

Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com . <