Customer Value Architect

<div class="content-intro"><p><strong>About Mixpanel</strong></p> <p>Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at <a href="mixpanel.com">mixpanel.com</a>.</p></div><p><strong>About the Team</strong></p> <p>The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.</p> <p><strong>About the Role</strong></p> <p>The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and start developing a point of view on how customers should think about AI in their product workflows. This role suits someone who is building the skills to own accounts end to end and is ready to grow into greater independence, with support from your manager and senior teammates.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.</li> <li>Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.</li> <li>Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates.</li> <li>Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing adoption evidence that supports both.</li> <li>Help lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how a customer uses Mixpanel.</li> <li>Monitor usage and health signals and support business reviews that surface what's working, deepen adoption, and catch risk early.</li> <li>Spot underused features and contracted capabilities, and turn them into recommendations for