Customer Transformation - Customer Data & Analytics, Manager

Industry/Sector

CM X-Sector

Specialism

Customer

Management Level

Manager

Job Description & Summary

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.

In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Data and Analytics team you engage in analyzing complex data to solve business challenges and present insights effectively. As a Manager you lead teams to generate a vision, establish direction, and motivate members, fostering an atmosphere of trust and encouraging innovation. You are responsible for coaching and developing team members, managing client accounts, and leveraging technology to deliver exceptional work that meets client expectations.

Responsibilities

- Lead and inspire teams to achieve strategic goals

- Manage client accounts to secure satisfaction and success

- Utilize technology to deliver exceptional work

- Foster a culture of trust and encourage innovative thinking

- Uphold the firm's standards and principles in every interaction

What You Must Have

- Bachelor's Degree in Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Computer Engineering, Engineering, Software Engineering, Operations Management/Research, or Statistics

- 6 years of experience

- Other quantitative fields of study may be considered

What Sets You Apart

- Master of Science preferred

- Information Governance Professional (IGP) or Project Management Professional (PMP) preferred

- Understanding Statistical Analysis and Techniques

- Understanding Customer, Product and Pricing Analysis

- Working knowledge with Business and Operations Analysis

- Working with visualization techniques and tools

- Working with advanced analytics techniques

- Understanding of Healthcare, Insurance, Financial Services

Travel Requirements

Up to 80%

Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmat