Customer Support - USA

Description

We are looking for a Customer Support representative to join our USA Business Operations Team!

This position is your gateway to the exciting world of iGaming.

As a Customer Support Representative, you’ll be the first point of contact for both internal and external clients,

providing professional support and ensuring great customer service.

You’ll handle technical issues, assist with troubleshooting, and ensure smooth operations.

This role requires excellent communication skills, a service-oriented mindset, and the ability to work effectively in a fast-paced, tech-driven environment.

About the position

None

About the team

None

Responsibilities

• Act as the first line of support for customers experiencing technical issues, ensuring timely and accurate service.
• Diagnose and troubleshoot problems across various platforms.
• Escalate unresolved issues to the relevant teams (Tier 2, R&D) and follow up until resolution.
• Document troubleshooting steps, solutions, and best practices in internal knowledge bases while maintaining detailed records of customer interactions.
• Provide feedback to the team on recurring issues and customer insights.
• Assist in product training sessions for clients when needed.

Requirements

• Native-level English speaker.
• Proven experience in customer or technical support.
• Solid understanding of tech and ability to read logs.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Customer-oriented mindset with patience and empathy.
• Strong teamwork abilities with cross-departmental collaboration.
• Must be authorized to work in the United States without sponsorship now or in the future

Advantages

• Previous experience in the iGaming industry – a significant advantage.
• Native-level proficiency in Spanish or Portuguese – strong advantage