Customer Support Specialist (Fintech) - Remote

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a cooperative, responsive, and detail-oriented Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech.

 Game Plan: How You'll Drive Impact

• Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues.
• Understand customers’ challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner.
• Manage a queue of cases, prioritizing issues based on severity and customer impact.
• Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.).
• Handle sensitive information and enforce data security measures to protect all information.
• Coordinate with internal stakeholders to ensure products are improving and customer needs are being met.
• Answer simple and complex financial transaction questions accurately and efficiently.
• Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions.
• Provide information to the development team so they can create back-end tools to improve the Teamworks suite of products.
• Understand and explain the complete transaction cycle to both internal and external stakeholders.
• Provide extraordinary service to both internal and external customers.

Player Profile - What You Bring to the Team

• Bachelor’s degree.
• Proven experience in a customer-facing role.
• Experience with Paypal, Stripe, or other payment processors.
• Experience working for a payments-based company, i.e. credit card processing, e-wallet, digital goods, banking, or other payments-related businesses.
• Ability and willingness to provide coverage on evenings and weekends.

The Ideal Recruit - Skills & Experience

• Experience in the athletics industry.
• History of working with athletic camp payments or university/college payments.

Champion Mindset - Traits for Success

• Able to analyze and solve problems with urgency and to completion.
• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.
• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.
• Excellent verbal and written communication skills.
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

The Perks of Playing for Teamworks

At Teamworks, you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people, and here’s how we support and reward every teammate:

• Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition.
• Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility.
• Competitive Compensation: Earn a competitive salary, performance-based incentives, and equity so you share in our success.
• Comprehensive Benefits: Access region-specific benefits designed to support your well-being, including health coverage, life and disability insurance, retirement plans, unlimited paid time off, flexible and remote work options, catered lunches (where applicable), and more.
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