Customer Support Representative

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. 
 
By joining the Member Engagement team, you will have the opportunity to empower those who strive to achieve financial success. You will be a one-stop shop for our members. You will guide and assist members through their journey to better financial health with LendingClub. In this role, you will experience a dynamic call center experience where we provide best-in-class, nonstop member interactions via phones, email, and chat, through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.” 

What You'll Do

• Take inbound phone calls for members who need support in completing applications, adjusting payment amounts and dates, completing To-Do lists to get their loans approved – typically leading to 65 - 75+ calls per day 

• Listen and seek to understand the member’s goals/loan needs and tailor specific solutions, while providing an empathetic and professional customer experience 

• Simplify complex processes and financial concepts and make it easy for our potential members to grasp 

• Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls 

• Help members understand their available options and plan what best benefits them 

• Describe and present a full variety of relevant LendingClub products, messages and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them 

 

Pay for the position:  

$18.00/hr base

 

Start Date: We are looking to hire for April 20, 2026 

Schedules (subject to change):  

Monday – Friday 

6:00-2:30 OR 9:30AM-6PM - Schedules subject to change due to business need

About You

• 6+ months of call center experience  

-AND/OR-  

• 1+ year with in person customer service experience 

• You are someone who derives joy from interacting with others 

• You love a challenge, and you are motivated by numbers, goals, and metrics along with providing excellent service 

• You are adaptable and think critically when facing problems 

• You are comfortable with technology and capable of handling back-to-back phone calls 

• You can maintain a regular schedule with punctual attendance  

• You build relationships and focus on customer experiences