About the role
Volt is transforming the massive and rapidly growing communications platform industry ($400B). Backed by some of the world’s leading venture capital investors, we are on an ambitious mission: To make leveraging communication infrastructure easy for software companies. Our work is to improve developer experience and lower total cost of ownership by building a fully managed messaging infrastructure stack, so that software teams can focus on building applications that delight users.
About the Role
As a Customer Support Representative, you will be at the forefront of fostering positive relationships between our organization and its valued customers. This role involves proactive engagement with clients, providing assistance, and offering solutions to enhance their overall experience. You will serve as a liaison between customers and internal teams, advocating for customer needs while collaborating with various departments to deliver timely and effective solutions. Success in this role requires a customer-centric mindset, strong verbal & written communication skills, and a passion for delivering outstanding service. If you thrive in a dynamic environment, enjoy building relationships, and are committed to ensuring customer success, this role offers an exciting opportunity to make a meaningful impact.
About Us:
We’re a small team of entrepreneurs on a mission to enable businesses across the globe to build more meaningful connections with their customers through the power of text message communication. Working at Volt means you’re committed to exceeding expectations at every level, pushing yourself and your team to be the best in the world at what you do, and being a part of a culture that is defined by excellence and innovation.
● “#1 Product of the Day” ~ 2020 ~ Product Hunt
● “Fastest Growing Products” 2021 ~ Software Suggest
● “Top Marketing Software” 2021 ~ Good Firms
● “Best Usability” ~ 2020 ~ Software Suggest
● “Top 14 - Best SMS Startups” 2021 ~ The Startup Pill
● “Most Promising New Venture” 2021 ~ Oklahoma Venture Forum (OVF)
● “Most Promising New Venture” 2023 ~ Oklahoma Venture Forum (OVF)
Come join the team everyone is raving about!
Where
Tulsa, OK. We are based out of the One Technology Center in downtown Tulsa, Oklahoma. After 3 months, you may work remote!
Requirements
What We Look For
- Customer-Centric Mindset
- Ability to Listen
- Strong Communication Skills, especially written
- Ability to understand complex concepts
- Problem-Solving Skills
- Empathy and Patience/Strong emotional intelligence
- Customer Feedback Utilization
- Organizational and Time Management Skills
- Capability to work independently
- Collaborative Team Player
Technologies You Will Use
- Hubspot
- Intercom
- Zapier
- Stripe
- Metabase
- Typeform
Benefits
This position will start as a three month internship with Atento. After three months and if job expectations are met, the position will transition into full time. The salary for this position is $45,760.
Please use this link to apply directly on Atento’s website
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