Customer Support Representative

The pay range for this position at commencement of employment is expected to be between $95,000 to $115,000/year

 

Company overview

 

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.                                                                                                                                                                                             

                                                                                                                                                                                                   Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

 

 

Department overview: The US CSC (Client Support Center) team provides global first line support of the Instinet’s trading environment and trading floor. The applicant must be highly motivated, able to work on their own initiative, have excellent attention detail whilst working in a high-pressured trading floor environment.

Role description:

 

We are looking for a candidate that is capable of working in a fast-paced and occasionally high-pressure environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

• To support Instinet’s bespoke systems including its trading applications, market data and exchange connectivity.
• To provide 1st, 2nd line support, working closely with development, business and key stake holders.
• Problem ownership, from incident to resolution.
• System checks, proactive alert monitoring.
• To provide exceptional customer service to internal and external clients.

 

 

SKILLS & EXPERIENCES ASSESSMENT

 

• Series 7/63 licensing preferred.
• Good understanding on global Equities / Options markets and trading order flow.
• Help Desk / Trading Operations support experience
• FIX and Unix knowledge preferred.
• Experience with front end trading applications
• Strong ability to multitask and be detail-oriented.
• Experience with Service request and ticketing tracking tools experience i.e. Jira
• Strong written and verbal communication
• Good teamwork skills and ability to build solid relationships.

 

Qualifications:

• Trading Operations background, 1-2 years work experience, preferred experience with brokers or trading vendors

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receive s an offer of employment.

 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

 

Instinet is an Equal Opportunity Employer