Customer Support Representative

This is a remote position.

Schedule:

• Monday to Friday 
  
• 9am-6pm Detroit, MIchigan Eastern Time (9:00pm - 6:00am Manila Time)
  
• Includes 1 hr unpaid break 
  
• 8 Hours Per Day - 40 hours Per Week
  

• Answer incoming calls and chat inquiries for a dental clinic
  
• Gather customer contact information and details about their request
  
• Remind patients of their appointments, confirm their appointment, reschedule their appointment
  
• Enter information into CRM system
  
• Professionally communicate in fluent English
  
• Warmly transfer calls to other teams/departments
  

Requirements

• Fluent English Speaker: Exceptional English communication skills (minimal accent) are essential.
  
• Customer Service Experience: Previous experience in customer support and in the healthcare field is a must.
  
• Attention to Detail: Strong attention to detail and accuracy when handling customer information.
  
• Problem-Solving Skills: Proven ability to identify issues and provide effective solutions.
  
• Multi-tasking: Capable of efficiently managing multiple tasks and priorities.
  
• Computer Skills: Proficient in using computer applications and comfortable with various software tools.