Customer Support Representative (Independent Contractor)

Location: Remote,None,None

Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an immediate opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this position are Monday–Friday, 8am to 5pm Central Time. The Customer Support Representative is responsible for communication, order entry and administrative tasks for the Customer Support department.

Responsibilities:

• Communicating with customers via:
  • Phone
  • Email
  • Cases
  • Chat
• Assisting customers with:
  • Basic product installation
  • Product access and activation
  • Phone orders
  • Product and course registration
• Supporting internal teams by:
  • Assisting Sales with customer inquiries
  • Handling calls from Sales related to order placement
• Manually entering and processing orders such as:
  • Orders received from customers and Sales within our business system
  • Purchase orders
  • Internal orders
  • Web Store orders
  • Bookseller orders

Qualifications:

• Exceptional organizational and time-management skills
• A minimum of a two-year degree or high-school diploma and equivalent experience
• Two to four years of experience in a customer service environment
• Computer literacy and a willingness to acquire additional skills as deemed necessary
• Enjoys working with people and solving problems
• Enthusiasm
• Willingness to go the extra mile to assist customers
• Experience with database systems will be considered a plus
• Fluent in English

Location: Remote

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.