Customer Support Representative II- College- (Part Time)

Requisition ID:  86128 

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and dependable electricity to over 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

Position Specific Description

Fortune 150 company, where individuality is encouraged, and hard work is rewarded.  Florida Power & Light Company is the largest energy company in the U.S. as measured by retail electricity produced and sold. The company serves more than 5.6 million customer accounts supporting more than 11 million residents across Florida with clean, reliable and affordable electricity.  FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2020 list of “World’s Most Admired Companies.”
 
 We are recognized as leaders in the Industry.  Kick off your customer service career Today!
 
Compensation:
$18 an hour includes training
Monthly incentive program for excellent performance
 
Work Location: This is not a work from home position and all candidates are required to work from the office.

Training: FPL Lejeune Flagler Office (LFO) located at 4200 W Flagler St. Miami, FL 33134. 
Post-Training: Employees enrolled AT FIU will transition to the FIU campus and work out of the MARC building once training is completed. Candidates that are not enrolled at Florida International University (FIU) will remain working out of the Lejeune Flagler Office.
 
Training: Duration of 6-8 weeks
Agent training is paid and will take place Monday - Friday from 8am-2pm with anticipated start date of April 17, 2025.  Training is mandatory and candidates will be required to attend all training without exceptions. 
 
 
Work Schedule upon completion of training: 20-29 hours weekly
Weekday: Flexible schedules based on your school availability (Summer semester requires 25-29 hours per week)
Weekend shift required: Saturday 3PM - 11PM 

What We Are Looking For:
Self-driven individuals
Excellent communication skills (friendly, courteous, helpful)
Ability to resolve customer issues by using problem solving skills
Reliable/Dependable
High Integrity/positive attitude
Flexible/Adaptable 
Strive for excellence
 
 About Position:
College Part time employee expected to work between 20-29 hours per week upon completion of training. As an essential part of our company, you will provide exceptional customer service to more than 5.8 million of our valuable customers.
 
We provide comprehensive training to ensure our Customer Service agents are prepared to deliver an exceptional customer experience. In this role, you will be trained to handle incoming customer calls such as power outages, billing, new service connection etc. Our state-of-the-art technology provides quick and real-time information to ensure our customers’ inquiry is resolved on the first call.

Engage directly with customers who contact us for a variety of inquires ranging from assisting them with billing inquiries, reporting power outages, educating customers on energy consumption, and assisting customers when something does not go as expected. 
 
Research and problem solve to determine suitable actions to deliver our customers with solution driven results. Be proactive, follow up as needed to ensure one contact resolution
Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
 
Embrace challenges and demonstrate capacity for growth. We encourage and welcome improvement opportunities within a culture of transparency, openness and trust
 
Engage with team members, supervisors and other employees across various levels of the Organization, utilizing virtual collaboration tools such as Teams, Webex, and webcams to foster positive workplace relationships. 
 
Must remain in role for a minimum of one year
 

Job Overview

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective re