Customer Support Program Engineer

Pratt Miller is looking for a Customer Support Program (CSP) Engineer to join its Competition Engineering Department. The CSP engineering role contributes to the Corvette GT3 program with exposure to internal stakeholders, external customers, and vehicle/system development in various capacities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

External Customer Vehicle and Championship Support

Act as the main point of contact for vehicle operation and customer support:

• Support teams with vehicle operation and service through use of internal documentation, tool sets, and knowledge base including but not limited to:

  • Published vehicle support documentation

  • Documentation and tracking tools for reviewing support requests and issue tracking

  • Vehicle configuration and mileage tracking

Pre-event support and shop-based preparation to assist customers with vehicle operation and configuration recommendations through:

• Generation and distribution of pre-event report documentation

• Tracking and communication of recommended vehicle hardware and software updates and status

• Generation of internal event preparation documentation

• Championship rules, regulations, and series update tracking

• Participation/organization of meetings to review above mentioned information

At-event support of tracking vehicle operation through:

• Vehicle data processing and information distribution

• Monitoring of critical vehicle system performance

• Tracking customer hardware, performance, and functional related feedback for customer and internal use

• Tools, systems, and simulation support throughout event

• Participation/organization of meetings to collaborate or review program level performance, hardware or operational objectives

Post event support to advance customer and program level understanding and development:

• Documentation and reporting of performance and hardware operation or issues

• Derive program level objectives and deliverable from at-event learnings

• Participation/organization of meetings to review above mentioned information

Internal Program Support

Contributing to vehicle development initiatives:

• Vehicle setup/performance

• Vehicle hardware integration

• General subsystem development

• In-person support of offsite testing

• Tools and process development to aid in the above listed tasks

Simulation support:

• Baseline vehicle model correlation and specific event performance sensitivity generation

• Development content generation for specific test events or larger scale development programs

• In-person support of offsite testing for either internal or customer support of DiL testing

Program reporting and documentation:

• Maintain and develop reporting documentation and process for event and engineering level projects

• Regularly lead discussion with internal teams on program specific assigned tasks

Team Member Interactions

This role will interface heavily with our primary supplier and customer base. Overall communication and interaction are expected to be handled in a collaborative manner for the overall improvement of performance and execution.

The role will be expected to interact with other groups within Pratt & Miller, and outside in relation to execution of duties not limited to:

• Organization, participation, and collaboration in meetings

• Support and project related travel

ADDITIONAL DUTIES AND RESPONSIBILITIES:

In addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:

• Support Pratt Miller initiatives, marketing events, and general development as necessary

• Provide feedback on product needs and processes

• Support Program Management on process developments and improvements