Customer Support/Operations Coordinator II

Are you solution oriented?

Do you enjoy building relationships with clients?

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com.

About the Team:

The Customer Support/Operations Coordination team consists of group of service passionate professionals who strive to provide stellar service to their clients and exceed expectations.

About the Role 

The Customer Support/Operations Coordinator provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively.

***This is a hybrid role that requires team members to go into the Alpharetta, GA office 2 days a week***

Responsibilities:

• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints

• Resolves customer inquiries and complaints fairly and effectively

• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

• Recommend and implement programs to support customer needs

• May act as a lead, coordinating and facilitating the work of others, but spends most of the working time doing the same work processes and activities as other employees on the team

• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines Business support roles

• Involved in business support or clerical work and rely on administrative, data organizing and coordination skills, normally using established procedures

 Qualifications:

• HS diploma or GED

• Advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience

• Public Records related experience

• Strong communication skills

• Complex problem-solving skills

• Full proficiency and works with limited supervision

• Can identify key issues and patterns from incomplete data and can spot less obvious solutions to problems

• Act as an informal resource for colleagues with less experience

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic informatio