Customer Support Manager

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to developing strong professional pathways through education, training, and strategic partnerships. We believe in clear communication, meaningful relationships, and building a reputation based on trust, innovation, and long-term impact. Our team values collaboration, growth, and professionalism in everything we do.

Job Description

We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is responsible for ensuring an outstanding customer experience, managing support processes, and guiding a team to deliver timely, effective, and professional service. The ideal candidate will be a strong communicator with a passion for problem-solving and service excellence.

Responsibilities

• Oversee daily customer support operations to ensure high service standards

• Manage, coach, and support the customer support team

• Develop and improve customer service processes and workflows

• Handle escalated customer inquiries and resolve complex issues

• Monitor performance metrics and prepare regular reports

• Collaborate with internal departments to improve customer satisfaction

• Ensure consistent and professional communication with clients

Qualifications

• Strong leadership and team management skills

• Excellent written and verbal communication abilities

• High level of organization and attention to detail

• Ability to analyze problems and implement effective solutions

• Customer-focused mindset with a proactive approach

• Proficiency in using support tools, CRM systems, and standard office software

Additional Information

• Competitive salary package ($52,000 – $56,000 per year)

• Opportunities for professional growth and career advancement

• Supportive and collaborative work environment

• Ongoing training and skill development

• Stable full-time position with long-term potential