Customer Support

Responsibilities:

• Answer Inbound Calls: Respond to incoming calls promptly, providing information and assistance to clients. Log all calls in our CRM and route them to the appropriate departments or team members.

• Screen Inbound Emails: Review incoming emails and route them to the respective teams as needed, ensuring timely responses to client inquiries.

• Create Work Order Requests: Generate work order requests in our CRM based on information gathered from inbound phone calls and emails. Ensure accuracy and completeness of work orders.

• Coordinate Administrative Tasks: Collaborate with existing team members to execute administrative tasks, including data entry, document management, and other support functions.

• Appointment Scheduling: Schedule appointments on behalf of our leasing agents for property tours. Coordinate with clients and leasing agents to ensure efficient scheduling.

• Outbound Communication: Conduct outbound calls, texts, and emails to clients regarding property updates, projects, and other relevant information, maintaining a high level of professionalism.

• Access Coordination: Work closely with internal team members and external clients to schedule access to apartment units, especially when repairs or maintenance work is required.

Requirements:

• Fluent in both English and Spanish.

• Experience with CRM platforms, Google Suite, Whatsapp, and softphone systems.

• Excellent organizational skills with the ability to multitask effectively, managing both calls and computer-based tasks.

• Solid project management skills.

• A strong sense of responsibility and the ability to stay on top of task lists.

• Previous experience in property management is a plus.