Customer Support Executive

Job Description

The NielsenIQ (NIQ) Customer Success team supports FMCG manufacturer clients by helping them use NIQ’s AI‑powered tools, data, and platforms effectively. We build strong client relationships and ensure smooth, high‑quality service.

We are looking for a Customer Support Executive in Serbia to support client-facing tasks.

RESPONSIBILITIES

• Manage daily communication with FMCG clients and contribute to high client satisfaction.
• Build strong client relationships and understand their priorities.
• Support the rollout and adoption of NIQ’s automated service and AI‑powered BI platforms (Discover, NIQ Service Suite).
• Troubleshoot client questions related to data quality, trends, methodology, and NIQ products.
• Handle escalated inquiries, including those related to operational topics.
• Create knowledge‑base articles to reduce repeated questions and guide clients toward self‑service.
• Support sales teams with opportunity identification, pricing, and documentation.
• Stay up to date on NIQ products, methodology, and FMCG industry trends.
• Collaborate with operations, reporting, and data science teams to address client needs.
• Perform basic analyses and deliver insights and recommendations for FMCG clients.

REQUIREMENTS

• Strong client service orientation
• Technical proficiency and excellent communication skills
• Proficiency in Excel, PowerPoint, and AI (Copilot, …)
• Strong organisational and interpersonal skills
• Fluent, natural English communication (written and spoken)

Education & Experience Requirements:

• University degree or final‑year student
• Analytical mindset and strong numerical skills

WHAT WE OFFER

• A diverse and inclusive work environment
• Access to the NIQ Learning Academy - Ongoing skill development and training
• Global exposure and cross‑market collaboration
• Engaging and challenging work with leading global and local FMCG clients
• A culture based on performance and recognition

If you want to grow in analytics, client success and AI-powered tools, we’d love to hear from you!

#LI-Hybrid

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy