Customer Support Executive

 

 

A Bit About Us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. 

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. 

We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. 

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to the deliver the difference for our partners. 

What We Do 

• Sportstech 

Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions. 

• Video 

Fully automated streaming technology, production and distribution services that help showcase sports to the world.   

• Sportsbook 

Everything a sportsbook operator needs to manager their operation and grow profits – all powered by the finest live sports data available.  

• Media & Engagement 

We help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love.  

Love sport’s and love digital games? Then you will love working at FanHub!

FanHub specialises in building & operating digital fan engagement products - fantasy and predictor games, trivia, polling and more. We work with leading media companies and sports bodies all around the world. Our products cover Football, NFL, Basketball, Tennis, Cycling, AFL, NRL and Rugby and our clients include, the NFL, the NBA, the MLB, NewsUK, Eurosport,  ATP Tour, the AFL and the NRL amongst many others. 

What you will be doing, primarily:

• Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk), for our products. This typically involves answering their questions and trying to understand if there are real issues we need to investigate further. 
• Monitoring our products during live matches and events to ensure there are no issues (games are operating as expected), and escalate issues when they appear.
• Perform dedicated testing of our products (basically playing the games we build!).

What do we offer?

• When you’re not performing your primary support duties, you will have exposure to all areas of the business, allowing future opportunity to work in our other offices around the world
• The opportunity to work on an exciting range of products with some great clients
• An amazing bunch of people to make coming to work every day something you enjoy

The Team

You will be reporting to the Customer Support Lead and working with a global team of other Producers/Product Managers, Account Managers, User Experience (UX) Specialists, Designers, Developers, Quality Assurance (QA) & other Support staff.

Personal Attributes:

• A love of sports and the use of digital platforms
• An authentic, enthusiastic and proactive nature, along with a strong cultural alignment with our existing team
• Able to prioritise tasks effectively & and work within a team 
• Adaptable to the needs our projects and clients, with the ability to wear multiple hats when necessary to ensure you can support where most needed
• Willingness to work with remote teams and co-workers and adapting to various