Customer Support Assistant

Company Description

About Us

At SharpContra, we are committed to delivering innovative business solutions that streamline operations and enhance workplace efficiency. Our team is made up of forward-thinking professionals who value integrity, performance, and collaboration. With a strong foundation in administrative support and client service, we empower organizations to function at their highest level.

Job Description

Job Description

We are seeking a dedicated Customer Support Assistant to join our team in Boston, MA. The ideal candidate will serve as the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a smooth customer experience. This role is essential in maintaining our reputation for excellent support and customer care.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a professional and timely manner

• Assist with troubleshooting and resolving client issues

• Document interactions and escalate complex cases when needed

• Support internal teams with customer feedback and service improvement suggestions

• Maintain up-to-date knowledge of company products and services

• Ensure customer satisfaction and provide follow-up to ensure resolution

Qualifications

Qualifications

• High school diploma or equivalent; associate degree or higher preferred

• 1+ year of experience in a customer service or support role

• Strong communication and interpersonal skills

• Ability to multitask and remain calm under pressure

• Proficiency with Microsoft Office and general computer systems

• Detail-oriented and highly organized

Additional Information

Benefits

• Competitive salary ($50,000 – $57,000 per year)

• Professional development and growth opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment

• On-the-job training and continuous learning