Customer Support Assistant
SharpContraAbout the role
Company Description
About Us
Catch Vibe Voice is a dynamic logistics and distribution company committed to efficient operations and customer satisfaction. We support a broad range of industries by providing reliable warehouse and inventory services, and we take pride in fostering a team-oriented environment where employees can thrive and grow.
Job Description
Job Description
We are looking for a motivated and detail-oriented Customer Support Assistant to join our team in Jersey City, NJ. In this role, you will be the first point of contact for our clients, responsible for providing excellent customer service, resolving inquiries, and ensuring a smooth and positive experience. This is a great opportunity for individuals who enjoy helping others and are looking to build a long-term career in customer support.
Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Resolve customer issues efficiently while maintaining a positive attitude
Document interactions and track customer feedback using internal systems
Collaborate with other departments to ensure customer satisfaction
Assist with administrative tasks related to customer accounts
Follow company policies and procedures to handle client concerns
Qualifications
Qualifications
High school diploma or equivalent required; associate’s degree preferred
Previous experience in a customer service or administrative role is an advantage
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage time effectively
Proficiency with basic computer programs and customer support software
Additional Information
Benefits
Competitive salary based on experience ($37,000 - $47,000 annually)
Growth opportunities and career development support
Ongoing training to enhance customer service and communication skills
Friendly and professional work environment
Full-time position with consistent hours
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