Customer Support Assistant

Company Description

About Us

Captura Hall is a leading provider of innovative business solutions, specializing in client-focused sales strategies that drive growth and customer satisfaction. Our team is dedicated to delivering excellence through professionalism, expertise, and a commitment to long-term success. We foster a collaborative environment where motivated individuals can thrive and advance in their careers.

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Saint Louis, MO. The ideal candidate will assist in handling customer inquiries, resolving issues, and ensuring high levels of satisfaction. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Assist in troubleshooting and resolving customer issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products, services, and policies.
• Collaborate with internal teams to improve customer experience.
• Follow up with customers to ensure satisfactory resolution of concerns.
• Identify and escalate complex issues to the appropriate department.

Qualifications

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Problem-solving mindset with attention to detail.
• Proficiency in using customer support software and databases.
• Previous experience in a customer support or administrative role is preferred.
• High school diploma or equivalent (Bachelor’s degree is a plus).

Additional Information

Benefits

• Competitive salary within the range of $61,000 - $65,000 per year.
• Opportunities for professional growth and career advancement.
• Supportive and team-oriented work environment.
• Paid time off and comprehensive benefits package.
• Ongoing training and development programs.

If you are a dedicated professional looking for a rewarding opportunity in customer support, we encourage you to apply today.