Customer Support Assistant
SharpContraAbout the role
Company Description
About Us
Sphirea Plus is a leading provider of customer-centric solutions, driven by our commitment to excellence and innovation. We take pride in creating a supportive and inclusive workplace where employees can achieve their professional goals while contributing to the success of our clients. Based in Atlanta, GA, we are dedicated to delivering exceptional service and fostering long-term relationships with our customers.
Job Description
Job Description
We are seeking a motivated Customer Support Assistant to join our growing team in Atlanta, GA. The ideal candidate will be responsible for providing top-notch support to our customers, ensuring their satisfaction with our services, and maintaining a positive customer experience. This role requires strong communication and problem-solving skills in a fast-paced environment.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide detailed information about our products and services.
- Resolve customer issues effectively, escalating complex cases to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Identify and communicate customer feedback and trends to management.
Qualifications
Skills and Qualifications
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using CRM software and other customer support tools.
- Experience in a customer-facing role is a plus.
Additional Information
Benefits
- Competitive salary ($54,000 - $62,000 per year).
- Opportunities for professional growth and advancement.
- Comprehensive training and ongoing development programs.
- Inclusive and collaborative work culture.
- Health, dental, and vision insurance options.
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