Customer Support Assistant

Company Description

About Us

At Property Soar, we pride ourselves on delivering exceptional services in the real estate industry. Our mission is to empower property owners and buyers with reliable support and innovative solutions, making their journey seamless and rewarding. Join a team where dedication and excellence come together to make a difference.

Job Description

Job Description

We are seeking a Customer Support Assistant to provide outstanding assistance to our clients and internal teams. The ideal candidate is customer-oriented, proactive, and thrives in a fast-paced environment. This role involves direct interaction with clients, handling inquiries, and ensuring exceptional service at every touchpoint.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Assist clients with general questions, account issues, and service requests.
• Maintain accurate records of customer interactions in the system.
• Work closely with other departments to resolve customer concerns efficiently.
• Provide updates to customers on service requests and property-related matters.
• Handle complaints with professionalism, ensuring client satisfaction.
• Support team operations by contributing to process improvement initiatives.

Qualifications

Skills and Qualifications

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Basic proficiency in Microsoft Office and CRM tools.
• Previous experience in a customer service role (preferred).
• High school diploma or equivalent required; college degree is a plus.

Additional Information

Benefits

• Competitive salary of $39,000 - $41,000 per year.
• Opportunities for professional growth and career advancement.
• Supportive team environment with ongoing training and mentorship.
• Paid time off and holiday benefits.
• Health and wellness programs.