Customer Support Administrator (Licensing)

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Customer Support Administrator (Licensing) to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• High attention to detail with the ability to work in a fast-paced environment?

• Customer service minded with the ability to prioritize multiple tasks?

As a Licensing Associate you will be the primary owner for transactions related to handling the title & registration completion for units based on states.  The role is dedicated to assist all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title & registered.

A Day in the Life  

•            Facilitate Title and registration transaction for processing ( ie. Buy lease basks, ownership transfer, title corrections)

•            Follow processing procedures appropriate for type of transaction

•            Maintain accurate records of electronic titles  throut ELT vendors

•            Monitor title quest queue and leverage capacity to assist in achieving team goal

•            Manage incoming project request timely and accurately

•            Process daily Service Cloud cases to ensure they meet the SLAs

•            Identify and resolve errors prior to submission of work.

•            Resolve issues that arise through Sales Force

•            Identify request requiring special knowledge or escalation

•            Assist internal departments in troubleshooting and investigating location of titles.

•            Establish and manage relationships with independent agencies(tag agents, dealers) to facilitate title and registration transaction processes

•            Assist team members as needed to ensure department goals and objectives are achieved.

Understand and contribute to client initiatives, challenges and objectives.

Requirements 

• High school diploma/equivalent required; Bachelor’s degree preferred

• 2 years’ professional experience in office environment

• 1- 3 years’ experience in a customer service professional role

• Automotive industry experience highly desired

• Intermediate Microsoft suite programs (Outlook, Word, Excel) and Smartsheet experience

• Collaboration skills

• Strong work ethic, attention to detail, organizational, and time management skills

*Internally, this role is referred to as Associate, Licensing*

*Please note that this role requires the ability to work in our Owings Mills, MD office, 5 days a week- Monday - Friday*

The hiring base salary range for this position is $46,800 - $64,400 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for