Customer Supply Chain Analyst - Walmart Team

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).

• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.

• Campbell’s offers unlimited sick time along with paid time off and holiday pay.

• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.

• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.

• Campbells has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history...

Responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams.  Perform a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders.  Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions.  Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns.  Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances.  Collaborate with other departments as necessary to process orders:  secure appointments, clarify transportation requirements, track display pallets or DSD orders.  Keep management well informed of activities and significant problems and provides support to area staff as needed. 

What you will do...

• Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.

• Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.

• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.

• Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Campbell's.

• Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required.  Required to track key metrics for annual performance review.

• The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including number of orders, buyers, distribution centers and the complexity of the customer account. The order entry method is mainly EDI, with the possibility of non-complex CRP accounts.

• With guidance from the Team Leader, analy